Blind internet users struggle with error-prone AI aids

[...]errors have sparked a bigger backlash worldwide, with a rise in the number of lawsuits over poor accessibility to websites for disabled people. The actions have come as hundreds of thousands of companies around the world — as many as 360,000, according to a Financial Times analysis of website d...

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Bibliographic Details
Published in:	FT.com
Main Author:	Kao, Joanna S
Format:	Newspaper Article
Language:	English
Published:	London The Financial Times Limited 07-04-2024
Subjects:	Adaptive technology Americans with Disabilities Act 1990-US Artificial intelligence Disability Handicapped accessibility Internet People with disabilities Software industry Sports & recreation clubs Websites United States > US
Online Access:	Get full text
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Summary:	[...]errors have sparked a bigger backlash worldwide, with a rise in the number of lawsuits over poor accessibility to websites for disabled people. The actions have come as hundreds of thousands of companies around the world — as many as 360,000, according to a Financial Times analysis of website data from internet research company BuiltWith — have turned to artificial intelligence-powered tools to comply with rules intended to ensure those with disabilities such as blindness can browse the internet easily. Anat Cohen, vice-president of business development at EqualWeb, said the issue on Zara’s website was not related to the accessibility technology but “stems from the website’s structural design”.