CSC Values, Earns Trust Of Its Customers

CSC's competitive advantage in the insurance marketplace is focused on the company's strong customer base, according to Ray August, president of CSC's property/casualty insurance division. Their business is guided by a core set of values that is centered on their customers, says Augus...

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Bibliographic Details
Published in:	National Underwriter. Life & Health p. 10
Main Author:	Hyle, Robert Regis
Format:	Trade Publication Article
Language:	English
Published:	New York ALM Media Properties, LLC 01-01-2009
Subjects:	Awards & honors Competitive advantage Customer services Property & casualty insurance Ratings & rankings United States > US
Online Access:	Get full text
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Summary:	CSC's competitive advantage in the insurance marketplace is focused on the company's strong customer base, according to Ray August, president of CSC's property/casualty insurance division. Their business is guided by a core set of values that is centered on their customers, says August. One of the key things is they value the last customer more than they value the next customer. It is that customer support that earned CSC second place overall in the property/casualty division for the "Insurer's Choice 2009" technology ranking. Another part of the company's innovation strategy is the concept of continuous delivery.
ISSN:	1940-1345