Application of Artificial Intelligence Technologies for Citizen Services in E-Government

• Main Author: Al Qudah, Mohammad Ali Mofleh
• Format: Dissertation
• Language: English
• Published: ProQuest Dissertations & Theses 01-01-2024
• Subjects: Artificial intelligence; Citizens; Decision making; Economic growth; Economics; Electronic government; Neural networks; Political science; Software
• ISBN: 9798384335269

The main goal of establishing e-government, which is one of the basic elements of the information society, is to raise the level of services provided by government agencies to citizens. Hence, it is possible to simplify access to government information sources and ensure effective participation of all segments of society in public administration through e-government. Understanding this environment is crucial for making informed decisions and guaranteeing the efficient use of e-government applications.The relationship between the government and citizens is the primary goal of the complex social and technological environment known as e-government. There are problems in various sectors of the e-government environment. However, the main issues covered by this thesis are how to adopt artificial intelligence in e-government applications. The use of artificial intelligence (AI) in e-applications helps to reach applications without resorting to traditional methods. It can help government agencies improve the quality of services and increase citizen satisfaction. To increase the availability and effectiveness of e-government services, there is a need to conduct regular user-oriented evaluations.The research showed that traditional applications of service delivery systems are not good enough to accurately predict how to deal with the use of e-government applications when compared with the use of AI . The fact that classical applications in e-government often do not consider the significant differences in how services are provided to citizens and recipients of electronic services, such as the system, explains the difference between classical applications and processing requests in complex service systems. On the other hand, there are differences in the quality of service requirements for different types of requests. The different aspects are not taken into account in the classic applications that are used in e-government. An analysis of the available literature shows that there are currently no applications, methodologies, and methods that are effective enough to solve the problems of adopting AI to a sufficient extent and the mechanism for applying it and linking it with e-government applications in Jordan.Furthermore, there are still obstacles to integrating traditional applications with AI. This thesis develops and studies a way to combine AI with e-government applications that use the classic system. Iris recognition was chosen as an example of AI, and the study also looks at how important the iris is for e-government applications in Jordan. This is important because it shows how important it is to recognize people. Token-based identification uses something you have, like a passport, ID card, driver's license, credit card, or keys. Examples of knowledge-based identification use something you can realize. Lost, stolen, forgotten, or misplaced tokens, and guessing or forgetting passwords or PINs, have drawbacks. Biometrics verify a person's identity more securely than traditional methods. The iris is the most reliable and trustworthy biometric available. This research access to the e-government applications without going back to entering the national number or name, just entering the user's iris aims to focus on how the Ministry of Interior Jordan Visas and Residency System Applications uses iris biometrics to authenticate users accessing e-government systems through the iris recognition.Overall, studying the use of AI technologies for citizen services in e-government is important because it investigates the possible advantages, difficulties, and dangers that come with implementing AI in the government sector. By comprehending these characteristics, governments can make well-informed judgments and build strategies to efficiently utilize AI for enhanced citizen services and involvement.