Portraying innovation in the public service of Brazil: Frameworks, systematization and characterization/Retratando a inovação no serviço público brasileiro: modelos de análise, sistematização e caracterização

• Published in: RAUSP management journal Vol. 50; no. 4; p. 460
• Main Authors: Sousa, Marcos de Moraes, Ferreira, Vicente da Rocha Soares, Najberg, Estela, Medeiros, Janann Joslin
• Format: Journal Article
• Language: English
• Published: São Paulo Emerald Group Publishing Limited 01-10-2015
• Subjects: Awards & honors; Innovations; Public administration; Public sector; Public services; Studies; Brazil
• ISSN: 2531-0488; 2531-0488
• DOI: 10.5700/rausp1213

This article describes and analyzes the 323 innovation experiences of the Brazilian federal public service that received prizes during the 16 annual competitions (from 1995 to 2012) of the Award for Innovation in Federal Public Management held by the Brazilian National School of Public Administration. It is a qualitative and quantitative study in which were employed as categories for analysis the four types of innovation defined in the Copenhagen Manual: product, process, organizational and communication. The survey results allow the authors to affirm that there is innovation in the public sector, in spite of the skepticism of some researchers and the incipient state of theoretical research on the subject. It was possible to observe that organizational innovation was the one with the highest number of award -- winning experience, followed respectively by process, communication and product innovation, with citizen services and improvement of work processes being the main highlights.