CM3: Emergency problem management - A scenario-based evaluation

Competitiveness and survivability of many companies today does not only depend on their products and development processes. It also strongly depends on how effective the organizations are in managing emergency software problems. Despite this, there is only one process model dealing with software eme...

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Bibliographic Details
Published in:	2012 8th International Conference on Information Science and Digital Content Technology (ICIDT2012) Vol. 2; pp. 379 - 386
Main Authors:	Kajko-Mattsson, M., Snygg, J., Hammargren, E.
Format:	Conference Proceeding
Language:	English
Published:	IEEE 01-06-2012
Subjects:	alert levels crisis management Lead operational levels Organizations software maintenance
Online Access:	Get full text
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Summary:	Competitiveness and survivability of many companies today does not only depend on their products and development processes. It also strongly depends on how effective the organizations are in managing emergency software problems. Despite this, there is only one process model dealing with software emergencies. It is CM 3 : Emergency Problem Management. In this paper, we evaluate CM 3 : Emergency Problem Management using three real-life emergency case scenarios. Our results show that the emergency processes strongly vary from case to case. Despite this, they could be easily mapped on the CM 3 : Emergency Problem Management constituents.
ISBN:	9781467312882 1467312886