Feelings of Trust and of Safety Are Related Facets of the Patient’s Experience in Surgery: A Descriptive Qualitative Study in 80 Patients

• Published in: Journal of patient safety Vol. 18; no. 5; pp. 415 - 420
• Main Authors: Occelli, Pauline, Mougeot, Frédéric, Robelet, Magali, Buchet-Poyau, Karine, Touzet, Sandrine, Michel, Philippe
• Format: Journal Article
• Language: English
• Published: Lippincott, Williams & Wilkins 17-08-2022
• Subjects: Humanities and Social Sciences
• ISSN: 1549-8417
• DOI: 10.1097/PTS.0000000000000950

Objective Few studies to date have explored the question of the safety of a hospital stay from the patient’s point of view. The aim of this study was to describe patients’ own perspectives on the safety of the surgical care they received. A qualitative study was conducted based on interviews. Methods Semidirected interviews were conducted by a sociologist with adult patients admitted for hospitalization in 2 orthopedic and in 2 digestive surgery wards in 4 hospitals. Results Eighty interviews were transcribed and analyzed. The patients surveyed averaged 61.7 years old (SD, 16.0 y). Forty-eight percent were men (n = 38). The issue of the safety of care, as defined by professionals, is little apprehended by patients. In their view, sense of safety was related to the trust in the surgeon, which is a requisite condition for a sense of security and is based on interactions with the surgeon and on their communication style. Sense of safety was also related to the preoperative consultation, in which the procedure is explained and illustrated and to a postoperative encounter with a person who participated in the operation. Conclusions Patients’ sense of safety is linked to the amount of trust they have in their surgeons. New strategies to improve language practices and surgeon-patient interaction should be developed, along with organizational improvement guaranteeing that participants of the surgery debrief with the patient. The study has been registered at ClinicalTrials.gov (identifier: NCT02820545).