Evaluating customer service performance in warehousing environments

Distribution centers and warehouses are becoming more and more dependent on advanced computer technology to establish and maintain competitiveness in a global economy. Using computerized information management tools in evaluating customer service performance, in warehousing environments, is a necess...

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Bibliographic Details
Published in:	Logistics information management Vol. 13; no. 2; pp. 90 - 94
Main Author:	Ezziane, Zoheir
Format:	Journal Article
Language:	English
Published:	MCB UP Ltd 01-04-2000
Subjects:	Warehousing Distribution Customer service Information management Transport
Online Access:	Get full text
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Summary:	Distribution centers and warehouses are becoming more and more dependent on advanced computer technology to establish and maintain competitiveness in a global economy. Using computerized information management tools in evaluating customer service performance, in warehousing environments, is a necessary requirement for today's extremely demanding customer. Businesses view customer service as among the most important interfaces with the customer, and a prime means by which to penetrate, build, and maintain market share. Here, measurements of customer service performance are defined, discussed, and evaluated through a mathematical model and its graphical representation.
ISSN:	0957-6053 1758-7948
DOI:	10.1108/09576050010314027