Relationships between Assertiveness, Affections, and Occupational Stress of Administrative and Technical Staff

• Published in: Revista Psicologia Vol. 23; no. 4; pp. 2716 - 2726
• Main Authors: Bruno Bertolin Pereira, Antonio Paulo Angélico, Daniela Carine Ramires de Oliveira
• Format: Journal Article
• Language: English
• Published: Associação Brasileira de Psicologia Organizacional e do Trabalho 01-10-2023
• Subjects: affections; assertiveness; occupational stress
• ISSN: 1984-6657
• DOI: 10.5935/rpot/2023.4.24595

Problems in interpersonal relationships are important occupational stressors, while assertive behaviors can contribute to good relationships and better quality of life and work. This research aimed to investigate the correlations between assertiveness, affections, and occupational stress in administrative and technical staff, in the COVID-19 context. Participants were 109 workers who responded to the Rathus Assertiveness scale, the Affections scale, the Work Stress scale, and a sociodemographic and occupational questionnaire. The main results indicated directly proportional correlations between occupational stress and inhibition, occupational stress and negative affections, and inhibition and negative affections. Furthermore, the highest levels of occupational stress were found with (a) higher scores of negative affect and inhibition, (b) when professionals did not work remotely, and (c) when they did not think about retiring from work at that institution. It was concluded that this study contributed to understanding the relationships between the variables, which had not been studied in the target population.