Modified importance-performance analysis: an application to hospitals

This paper seeks to investigate the reasons why, in an increasingly competitive health care milieu, patients choose certain hospitals over others. It introduces the modified importance-performance analysis technique and presents the method and findings of an empirical study which applied importance-...

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Bibliographic Details
Published in:	International journal of health care quality assurance incorporating Leadership in health services Vol. 14; no. 2-3; pp. 104 - 110
Main Authors:	Yavas, U, Shemwell, D J
Format:	Journal Article
Language:	English
Published:	England 2001
Subjects:	Abstracting and Indexing as Topic Decision Making Economic Competition Health administration Health Care Surveys - methods Hospital Bed Capacity, 500 and over Hospitals - standards Hospitals - utilization Humans Patient Satisfaction - statistics & numerical data Quality Indicators, Health Care - classification Southeastern United States Surveys and Questionnaires Southeastern United States
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Summary:	This paper seeks to investigate the reasons why, in an increasingly competitive health care milieu, patients choose certain hospitals over others. It introduces the modified importance-performance analysis technique and presents the method and findings of an empirical study which applied importance-performance analysis in a health care setting. The strategies derived from the study findings are discussed.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	1366-0756