Questionnaire on professional satisfaction with psychiatric emergency services: the professionals' opinion

• Published in: Encéphale Vol. 25; no. 3; p. 195
• Main Authors: Robin, M, Waddington, A, Pochard, F, Regel, I, Mauriac, F, Devynck, C, Kannas, S
• Format: Journal Article
• Language: French
• Published: France 01-05-1999
• Subjects: Catchment Area (Health); Emergency Services, Psychiatric - standards; Emergency Services, Psychiatric - utilization; France; Health Personnel; Humans; Mental Disorders - diagnosis; Personal Satisfaction; Primary Health Care; Quality of Health Care; Referral and Consultation; Surveys and Questionnaires; France
• ISSN: 0013-7006

Professional's satisfaction concerning medical wards to which they address their patients are scarce, but is part of quality evaluation. The primary care network criticizes often the access to specialized psychiatric cares in emergency. The rapid emergency crisis team (ERIC) is a mobile emergency and post-emergency crisis team depending from public services. It has for purpose to offer early access to specialized care before admission to psychiatric hospital, which general practitioners or other members of social network alert it for a crisis psychiatric situation. The aim of this study was to evaluate the adequacy of ERIC to the needs of professionals, and to improve the collaboration within the network. We performed a mailed study using a questionnaire to 150 general practitioners, 25 private psychiatrists, 7 social circonscriptions, and 5 police departments depending on our intervention's catchment area. Forty-two percent of the professionals answered. Emergency psychiatric crisis situations are scarce, and professional's satisfaction is excellent. ERIC is considered as useful, and the accessibility is underlined. However, information transmitted at the end of the intervention is criticized by the professionals. This study allows to improve some of the procedures and will help to an evolution of our functioning. Moreover, it allows to propose a strategy of prevention oriented to early access to specialized cares.