The Study of Relationship between Learning-Oriented Culture, Flexible Strategy and Service Innovation

The Study of Relationship between Learning-Oriented Culture, Flexible Strategy and Service Innovation

Service innovation is an inherent power of service business growth, organizational learning is the main initiatives to optimize enterprises' strength. Taking hotel industry as an example for empirical study, this paper finds that different dimensions of organizational learning have different im...

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Bibliographic Details
Published in:2009 International Conference on Management and Service Science pp. 1 - 4
Main Authors: Wang, Weizhu, Yu, Wei
Format: Conference Proceeding
Language:English
Published: IEEE 01-09-2009
Subjects:
Costs
Energy management
Finance
Financial management
Innovation management
Investments
Psychology
Resource management
Technological innovation
Uncertainty
Online Access:Get full text
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Summary:Service innovation is an inherent power of service business growth, organizational learning is the main initiatives to optimize enterprises' strength. Taking hotel industry as an example for empirical study, this paper finds that different dimensions of organizational learning have different impact on service innovation. Commitment to learning can affect service innovation directly, shared vision and open mindedness can affect service innovation by coordinating flexibility and resource flexibility. So the managers should adjust their behavior with these paths to maximize the value of learning resources.
ISBN:1424446384
9781424446384
DOI:10.1109/ICMSS.2009.5301797