Contribution of Information Technology and Communications to productivity in SMEs in Santiago de Cali

Technological progress has allowed organizations to evolve both in their processes and in their procedures, for example, the inclusion of Information and Communication Technologies (ICT) to increase the productivity of small and medium enterprises. The objective of the article is to show the contrib...

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Bibliographic Details
Published in:	2020 15th Iberian Conference on Information Systems and Technologies (CISTI) pp. 1 - 5
Main Authors:	Erazo, Sandra Cristina Riascos, Paz, Diana Alejandra, Cardona, Jefferson Alexander
Format:	Conference Proceeding
Language:	English
Published:	AISTI 01-06-2020
Subjects:	Customer relationship management Hardware ICT Information and communication technology Information systems Organizations Productivity SMEs Software
Online Access:	Get full text
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Summary:	Technological progress has allowed organizations to evolve both in their processes and in their procedures, for example, the inclusion of Information and Communication Technologies (ICT) to increase the productivity of small and medium enterprises. The objective of the article is to show the contribution of ICT in the productivity activities of SMEs, for which it was investigated in 105 SMEs, among the main results it was found that, although the organizations studied have made efforts to expand their technological infrastructure; However, there were weaknesses such as: lack of maintenance of equipment periodically, weak use of the internet for remote work and lack of support software for decision making..
DOI:	10.23919/CISTI49556.2020.9141082