User Experience Evaluation of the Booking Website using System Usability Scale and Usability Testing (study case sports arena)

• Published in: 2023 International Conference on Information Management and Technology (ICIMTech) pp. 391 - 396
• Main Authors: Hutapea, Andry F., Sitohang, Lyocy Hotria, Sihombing, Sylvia Kornelina, Sunardi
• Format: Conference Proceeding
• Language: English
• Published: IEEE 24-08-2023
• Subjects: booking system; Information management; sport arena; Sports; Surveys; system usability scale; Testing; Time measurement; Usability; usability testing; User experience
• ISSN: 2837-2778
• DOI: 10.1109/ICIMTech59029.2023.10277773

Saraga is a website that aims to assist users in searching, finding, and booking sports arenas according to the availability of time, location, and facilities needed. This website has sufficient features and information related to sports arenas and facilities. The preliminary survey of 31 respondents showed that 38.7 % gave a score of 2 out of 5 for the sports arena booking system. Users find it difficult to choose a sports arena because the process is on separate pages. For users to have an easier time using the sports arena booking system, it is necessary to conduct a user experience evaluation by measuring the level of usefulness through usability testing and system usability scale to gauge user satisfaction with the sports arena booking system. Based on the results of the system usability scale analysis of 63 new respondents, it is known that 54 % of respondents gave an awful score. However, usability testing results show an appropriate category for aspects of learn ability at 65.71 %, effectiveness at 62.85%, efficiency at 63.29%, memorability at 70%, and errors at 24 % in the category of less good. Therefore, improving the sports arena booking system's functionality, features, and content is recommended.