Effects of individual self-protection, industry self-regulation, and government regulation on privacy concerns: a study of location-based services

• Published in: Information systems research Vol. 23; no. 4; p. 1342
• Main Authors: Xu, Heng, Teo, Hock-Hai, Tan, Bernard C.Y, Agarwal, Ritu
• Format: Journal Article
• Language: English
• Published: Linthicum Institute for Operations Research and the Management Sciences 01-12-2012
• Subjects: Access to information; Consumers; Data integrity; Government regulation of business; Impact analysis; Information processing; Internet; Laws, regulations and rules; Location based services; Personal information; Privacy; Self regulation; Social research; Studies; Websites; California; Singapore
• ISSN: 1047-7047; 1526-5536
• DOI: 10.1287/isre.1120.0416

This study seeks to clarify the nature of control in the context of information privacy to generate insights into the effects of different privacy assurance approaches on context-specific concerns for information privacy. We theorize that such effects are exhibited through mediation by perceived control over personal information and develop arguments in support of the interaction effects involving different privacy assurance approaches (individual self-protection, industry self-regulation, and government legislation). We test the research model in the context of location-based services using data obtained from 178 individuals in Singapore. In general, the results support our core assertion that perceived control over personal information is a key factor affecting context-specific concerns for information privacy. In addition to enhancing our theoretical understanding of the link between control and privacy concerns, these findings have important implications for service providers and consumers as well as for regulatory bodies and technology developers. [PUBLICATION ABSTRACT]