Achieving zero defects

Achieving zero defects

Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its "dynamic equilibrium" system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology is diffused through a unique ma...

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Bibliographic Details
Published in:Employee relations Vol. 19; no. 4; pp. 374 - 387
Main Authors: Ngin, Phyllisis M, Leong Chong, Chee
Format: Journal Article
Language:English
Published: MCB UP Ltd 01-08-1997
Subjects:
Case studies
Culture
Manufacturing
Singapore
Small firms
TQM
Case studies
TQM
Singapore
Manufacturing
Culture
Small firms
Online Access:Get full text
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Summary:Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its "dynamic equilibrium" system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology is diffused through a unique management and employee relations philosophy as well as the adoption of innovative mechanisms. Provides a useful reference for managers attempting to improve organizational effectiveness.
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ISSN:0142-5455
1758-7069
DOI:10.1108/01425459710170103