Impact of supervisory behavior on sustainable employee performance: Mediation of conflict management strategies using PLS-SEM

• Published in: PloS one Vol. 15; no. 9; p. e0236650
• Main Authors: Min, Jiang, Iqbal, Shuja, Khan, Muhammad Aamir Shafique, Akhtar, Shamim, Anwar, Farooq, Qalati, Sikandar Ali
• Format: Journal Article
• Language: English
• Published: United States Public Library of Science 02-09-2020; Public Library of Science (PLoS)
• Subjects: Adult; Analysis; Beliefs, opinions and attitudes; Biology and Life Sciences; Conflict management; Correlation analysis; Ecology and Environmental Sciences; Economic growth; Employee performance; Employees; Employment - organization & administration; Evaluation; Female; GDP; Gross Domestic Product; Human resource management; Humans; Industry - organization & administration; Influence; Job satisfaction; Least-Squares Analysis; Literature reviews; Longitudinal studies; Male; Management; Managers; Manufacturing industry; Mathematical models; Mediation; Middle Aged; Multivariate statistical analysis; Negotiating - methods; Organization and Administration; Pakistan; People and Places; Performance management; Small & medium sized enterprises-SME; Small and medium sized companies; Social Sciences; Statistical analysis; Supervision; Supervisors; Sustainability; Work Performance - organization & administration; Young Adult; Pakistan; Lahore Pakistan; China
• ISSN: 1932-6203; 1932-6203
• DOI: 10.1371/journal.pone.0236650

This study investigates the relationship between supervisory behavior, conflict management strategies, and sustainable employee performance and inquires the mediating effect of conflict management strategies. Data were collected from the SMEs of the manufacturing industry of Pakistan. The significance of the model was assessed using the PLS-SEM (structural equation modeling). The findings of the study revealed a positive and significant relationship between supervisory behavior and sustainable employee behavior. Similarly, conflict management strategies had a positive effect on the relationship between supervisory behavior and sustainable employee behavior. This study adds in the current literature of supervisory behavior as a critical predictor of sustainable employee performance in two ways. Firstly, this study validates Conflict management strategies as an influential mediator between the relationship of supervisory behavior and sustainable employee performance. Secondly, this study provides substantial practical implications for managers at SMEs to enhance sustainable employee performance through supervisory behavior, stimulated by conflict management strategies. This study is based on cross-sectional data; more longitudinal studies can further strengthen the generalizability of relationships between the constructs. The study adds in the current literature of PLS-SEM as an assessment model for direct and mediation relationships.