Managed Care, Access to Mental Health Specialists, and Outcomes Among Primary Care Patients with Depressive Symptoms

• Published in: Journal of general internal medicine : JGIM Vol. 17; no. 4; pp. 258 - 269
• Main Authors: Grembowski, David E., Martin, Diane, Patrick, Donald L., Diehr, Paula, Katon, Wayne, Williams, Barbara, Engelberg, Ruth, Novak, Louise, Dickstein, Deborah, Deyo, Richard, Goldberg, Harold I.
• Format: Journal Article
• Language: English
• Published: Boston, MA, USA Blackwell Science Inc 01-04-2002; Springer; Springer Nature B.V
• Subjects: access; Adolescent; Adult; Aged; behavioral medicine; Biological and medical sciences; Cohort Studies; depression; Depressive Disorder - diagnosis; Depressive Disorder - therapy; family medicine; Female; Health care; Health Services Accessibility - organization & administration; Humans; Incentives; insurance; Internal medicine; Interprofessional Relations; Male; managed care programs; Managed Care Programs - standards; Managed Care Programs - trends; Medical referrals; Medical sciences; Mental depression; Mental health; mental health services; Mental Health Services - statistics & numerical data; Middle Aged; Offices; Organization of mental health. Health systems; Original; outcome assessment; Outcome Assessment (Health Care); Patients; physician referral; Physicians; Primary care; Primary Health Care - organization & administration; Program Evaluation; Prospective Studies; psychiatry; psychology; Psychology. Psychoanalysis. Psychiatry; Psychopathology. Psychiatry; quality of care; Ratings; Referral and Consultation - standards; Referral and Consultation - trends; Social psychiatry. Ethnopsychiatry; Waiting rooms; Washington; Mood disorder; Human; Health policy; Managed care; Cohort study; Functional organization; Mental health; Depression; Occupational responsibility; Psychiatrist physician relation
• ISSN: 0884-8734; 1525-1497
• DOI: 10.1046/j.1525-1497.2002.10321.x

OBJECTIVE: To determine whether managed care is associated with reduced access to mental health specialists and worse outcomes among primary care patients with depressive symptoms.
DESIGN: Prospective cohort study.
SETTING: Offices of 261 primary physicians in private practice in Seattle.
PATIENTS: Patients (N = 17,187) were screened in waiting rooms, enrolling 1,336 adults with depressive symptoms. Patients (n = 942) completed follow‐up surveys at 1, 3, and 6 months.
MEASUREMENTS AND RESULTS: For each patient, the intensity of managed care was measured by the managedness of the patient's health plan, plan benefit indexes, presence or absence of a mental health carve‐out, intensity of managed care in the patient's primary care office, physician financial incentives, and whether the physician read or used depression guidelines. Access measures were referral and actually seeing a mental health specialist. Outcomes were the Symptom Checklist for Depression, restricted activity days, and patient rating of care from primary physician. Approximately 23% of patients were referred to mental health specialists, and 38% saw a mental health specialist with or without referral. Managed care generally was not associated with a reduced likelihood of referral or seeing a mental health specialist. Patients in more‐managed plans were less likely to be referred to a psychiatrist. Among low‐income patients, a physician financial withhold for referral was associated with fewer mental health referrals. A physician productivity bonus was associated with greater access to mental health specialists. Depressive symptom and restricted activity day outcomes in more‐managed health plans and offices were similar to or better than less‐managed settings. Patients in more‐managed offices had lower ratings of care from their primary physicians.
CONCLUSIONS: The intensity of managed care was generally not associated with access to mental health specialists. The small number of managed care strategies associated with reduced access were offset by other strategies associated with increased access. Consequently, no adverse health outcomes were detected, but lower patient ratings of care provided by their primary physicians were found.