Improve the satisfaction of medical staff on the use of home nursing mobile APP by using a hybrid multi-standard decision model

• Published in: BMC nursing Vol. 23; no. 1; p. 302
• Main Authors: Ke, Ziwei, Qian, Weiyang, Wang, Nan, Chuang, Yen-Ching, Wei, Biying, Feng, Jing
• Format: Journal Article
• Language: English
• Published: England BioMed Central Ltd 09-05-2024; BioMed Central; BMC
• Subjects: Aging; Beliefs, opinions and attitudes; Data collection; Decision making; Decision making and trial evaluation laboratory (DEMATEL); End users; Evaluation; Health aspects; Home care; Home nursing; Importance-performance analysis (IPA); Influence; Internet; Medical personnel; Mobile Application (APP); Mobile applications; Multi-criteria decision-making (MCDM); Nursing care; Public opinion; Questionnaires; Satisfaction; Technology application; China; Decision making and trial evaluation laboratory (DEMATEL); Mobile Application (APP); Multi-criteria decision-making (MCDM); Home nursing; Importance-performance analysis (IPA); Satisfaction
• ISSN: 1472-6955; 1472-6955
• DOI: 10.1186/s12912-024-01918-9

To identify critical satisfaction gaps in a home nursing mobile application (APP) using a systematic decision-making model.
Initially, the decision-making trial and evaluation laboratory method was used to analyze the relationship structure and corresponding weights among the indicators. The Importance-Performance Analysis (IPA) method was used to identify the categories of all indicators and their corresponding strategic directions. Twenty-six home nursing specialists currently providing home nursing services were recruited for this study.
The IPA results revealed that "Assurance," "Reliability," and "Personal security protection" are critical satisfaction gaps. From the influence network and weight results, "information quality" and "system quality" were the critical quality factors in the home nursing mobile APP. The influence of the network relationship structure and weight demonstrated a 98.12% significance level, indicating good stability.
Continuous improvement in information and system quality is recommended to optimize the overall quality of the home nursing mobile APP. Additionally, user demands should be considered, and personal safety guarantee functions should be developed and integrated into the system to ensure the safety of home nursing workers.