Work and home boundary violations during the COVID‐19 pandemic: The role of segmentation preferences and unfinished tasks

• Published in: Applied psychology Vol. 71; no. 3; pp. 784 - 806
• Main Authors: Kerman, Katja, Korunka, Christian, Tement, Sara
• Format: Journal Article
• Language: English
• Published: Oxford Blackwell Publishing Ltd 01-07-2022; John Wiley and Sons Inc
• Subjects: boundary violations; COVID-19; domain satisfaction; Indirect effects; Pandemics; Segmentation; segmentation preferences; Special Issue; Special Section: Organizational and Vocational Behavior in Times of Crisis; Telecommuting; telework; unfinished tasks; Violations; Work
• ISSN: 0269-994X; 1464-0597
• DOI: 10.1111/apps.12335

During the COVID‐19 pandemic, an unprecedented number of employees faced the challenges of telework. However, the current literature has a limited understanding of the implications of employees' obligated home‐based telework and their satisfaction with the work and home domains. We use boundary theory to examine work and home boundary violations in relation to satisfaction with domain investment in two daily diary studies, examining both domain‐specific and cross‐domain effects. In addition, we examine the moderating role of segmentation preferences in both studies and investigate the mediating role of work‐ and home‐related unfinished tasks in Study 2. Both studies provide empirical evidence of the domain‐specific relationship between boundary violations and domain satisfaction and provide limited support for cross‐domain effects. Neither study finds support for the notion that segmentation preferences moderate the relationship between boundary violations and domain satisfaction. Finally, the results of Study 2 highlight the importance of unfinished tasks in the relationship between boundary violations and domain satisfaction. Specifically, work and home boundary violations relate to an increase in unfinished tasks in both domains. Finally, the indirect effects suggest that home‐related unfinished tasks may be detrimental to satisfaction in both domains, while work‐related unfinished tasks may be detrimental for work‐related, but not home‐related, satisfaction.