Employees’ perceptions of relational communication in full-time remote work in the public sector

• Published in: Computers in human behavior Vol. 132; p. 107240
• Main Authors: Jämsen, Rasa, Sivunen, Anu, Blomqvist, Kirsimarja
• Format: Journal Article
• Language: English
• Published: United States Elsevier Ltd 01-07-2022; Elsevier Science Ltd; The Authors. Published by Elsevier Ltd
• Subjects: Communication; Communication technology; COVID-19; Employees; Organizations; Pandemics; Public sector; Relational communication; Remote work; Technology-mediated communication; Work relationships; COVID-19; Technology-mediated communication; Work relationships; Communication technology; Remote work; Relational communication
• ISSN: 0747-5632; 1873-7692; 0747-5632
• DOI: 10.1016/j.chb.2022.107240

The global COVID-19 pandemic has led to numerous changes in society. This paper aims to understand how the abrupt transfer to remote work is reflected in employees' perceptions of relational communication at their work. Our research question is as follows: What kinds of perceptions and profiles regarding relational communication can be found among full-time remote workers? A sample of 1, 091 Finnish public sector employees with virtually no previous experience in remote work completed an open-ended survey during the first wave of the pandemic. The findings present 17 aspects of relational communication that the respondents mentioned as having changed because of moving to remote work. These aspects divide the respondents into three groups: those who found remote work as a challenge for relational communication, those who found it as an opportunity for relational communication, and those whose perceptions were ambivalent. The respondents’ individual characteristics are presented alongside their perceptions. The results reflect the diversity of relational communication in organizations, highlighting its importance to well-being and coping. The practical implications of the study reflect the typical time and place of relational communication in traditional organizing, offering insights into how to develop a culture that enables relational communication in remotely working organizations.
•This study focused on the perceptions on relational communication in remote work.•Most employees found remote work as a challenge for relational communication.•Some employees found remote work as an opportunity for relational communication.•For some, the experience of relational communication in remote work was ambivalent.•Communication technology played a crucial role in experiences.