HOW DOES TRUST AFFECT THE PERFORMANCE OF ONGOING TEAMS? THE MEDIATING ROLE OF REFLEXIVITY, MONITORING, AND EFFORT

HOW DOES TRUST AFFECT THE PERFORMANCE OF ONGOING TEAMS? THE MEDIATING ROLE OF REFLEXIVITY, MONITORING, AND EFFORT

In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams,...

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Bibliographic Details
Published in:Academy of Management journal Vol. 53; no. 3; pp. 535 - 549
Main Authors: DE JONG, BART A., ELFRING, TOM
Format: Journal Article
Language:English
Published: Briarcliff Manor Academy of Management 01-06-2010
Subjects:
Applied psychology
Business teamwork
Conceptualization
Conflict management
Control variables
Group performance
Job performance
Management research
Modeling
Monitoring
Normativity
Organizational behavior
Organizational behaviour
Reflexivity
Research methods
Social reflexivity
Studies
Teams
Teamwork
Trust
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Summary:In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams, we found support for the mediated effects of trust via team monitoring and team effort. Our results did not support the mediating role of "team reflexivity." These findings contribute to understanding how trust operates within ongoing teams in a way that is distinct from what is known from studies of short-term teams.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:0001-4273
1948-0989
DOI:10.5465/amj.2010.51468649