Software outsourcing partnership model: An evaluation framework for vendor organizations

• Published in: The Journal of systems and software Vol. 117; pp. 402 - 425
• Main Authors: Ali, Sikandar, Khan, Siffat Ullah
• Format: Journal Article
• Language: English
• Published: New York Elsevier Inc 01-07-2016; Elsevier Sequoia S.A
• Subjects: Advantages; Computer programs; Conversion; Critical success factors; Literature reviews; Mathematical models; Meta-analysis; Organizations; Outsourcing; Partnerships; Software; Software development; Software engineering; Software outsourcing partnership; Studies; Success factors; Systematic literature review; Critical success factors; Software outsourcing partnership; Systematic literature review
• ISSN: 0164-1212; 1873-1228
• DOI: 10.1016/j.jss.2016.03.069

•This paper presents the development of Software Outsourcing Partnership Model.•We have executed research methodologies like SLR, Empirical study and Case study.•We have adopted various models such as CMMI, IMM and SOVRM for this model.•We have identified a total of 14 CSFs and 142 practices for their implementation.•The SOPM was validated through the conduction of two case studies in the industry.
Software Outsourcing Partnership (SOP) is a new software development paradigm for developing high quality software products. A SOP is different to ordinary software development outsourcing (SDO) relationship. SOP is the enhanced form of conventional outsourcing relationship. The objective of this research paper is to develop a software outsourcing partnership model (SOPM) to identify and analyze factors that are important for vendors in conversion of their existing outsourcing relationship to partnership. We have performed a systematic literature review (SLR) process for the identification of critical success factors (CSFs) from a sample of 111 articles. Further we have categorized the identified CSFs into five partnership levels based on Capability Maturity Model Integration (CMMI) and Software Outsourcing Vendors’ Readiness Model (SOVRM). To validate the SLR findings and to find practices for the identified CSFs a questionnaire survey was conducted in the outsourcing industry in which 35 experts, from 8 different countries participated. Two case studies were conducted for evaluation of the SOPM. In this paper our newly developed model, SOPM, has been presented in detail. SOPM has been built with the intent to assist SDO vendor organizations in measuring their capabilities for successful conversion of their contractual outsourcing relationship to outsourcing partnership.
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