Quiet quitting: relationship with other concepts and implications for tourism and hospitality

• Published in: International journal of contemporary hospitality management Vol. 35; no. 12; pp. 4297 - 4312
• Main Authors: Hamouche, Salima, Koritos, Christos, Papastathopoulos, Avraam
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 08-11-2023; Emerald Group Publishing Limited
• Subjects: Burnout; Competitive advantage; Corporate culture; COVID-19; Customer services; Employee behavior; Employee turnover; Employment; Hospitality industry; Human resource management; Managers; Mental health; Organizational behavior; Pandemics; Tourism; Work life balance; Work engagement; Extra-role performance; Generations; Organizational citizenship behavior; Quiet quitting; Withdrawal behavior
• ISSN: 0959-6119; 1757-1049; 0959-6119
• DOI: 10.1108/IJCHM-11-2022-1362

Purpose
While quiet quitting is not an entirely new phenomenon, no published research has examined its relationship to existing concepts from a human resource management and organizational behavior perspective. Therefore, this study is a critical reflection that aims to demonstrate the relationship of quiet quitting with concepts researchers in tourism and hospitality have extensively used to study related phenomena.
Design/methodology/approach
Gray literature was mobilized to capture the momentum of this new phenomenon, whereas scholarly research was reviewed to identify existing concepts associated with quiet quitting and suggest directions for theory-building and empirical research.
Findings
In its contemporary form, quiet quitting mostly resonates with younger employees, due to the drastic changes in workplaces following the COVID-19 pandemic. While quiet quitting closely resembles collective industrial action such as “work to rule” and “acting one’s wage,” it also has a psychological dimension, and can be understood through concepts such as work withdrawal, employee cynicism, and silence. Multiple theories and concepts are proposed to facilitate the conceptualization and operationalization of quiet quitting (e.g. organizational citizenship behavior, social exchange, psychological contract, organizational justice, conflict theory, equity theory, two-factor theory, job demands-resources and conservation of resources theories).
Practical implications
This research provides practical suggestions to managers in tourism and hospitality to prevent the occurrence of quiet quitting in the first place, as well as effectively handling it once it occurs.
Originality/value
Studies addressing quiet quitting are rare. This paper attempts to synthesize diverse concepts and theories associated with quiet quitting to understand its meaning, potential causes and to suggest avenues for future research.