Enhancing effective healthcare communication in Australia and Aotearoa New Zealand: Considerations for research, teaching, policy, and practice

• Published in: PEC innovation Vol. 3; p. 100221
• Main Authors: White, Sarah J., Condon, Brendan, Ditton-Phare, Philippa, Dodd, Natalie, Gilroy, John, Hersh, Deborah, Kerr, Debra, Lambert, Kelly, McPherson, Zachary E., Mullan, Judy, Saad, Shannon, Stubbe, Maria, Warren-James, Matthew, Weir, Kristie R., Gilligan, Conor
• Format: Journal Article
• Language: English
• Published: Elsevier B.V 15-12-2023; Elsevier
• Subjects: Australia; Communication education; Communication policy; Communication practice; Communication research; Full length article; New Zealand; New Zealand; Communication policy; Communication education; Communication research; Australia; Communication practice
• ISSN: 2772-6282; 2772-6282
• DOI: 10.1016/j.pecinn.2023.100221

In this article we present a conceptual framework for enhancing effective healthcare communication in Australia and Aotearoa New Zealand.
Through an iterative, deliberative dialogue approach, we, as experts from a variety of health professions and academic disciplines, worked together to identify core values and considerations for healthcare communication across numerous health professions and disciplines and within research, teaching, policy, and practice contexts.
The framework developed includes five core values at its centre: equitable, inclusive, evidence-based, collaborative, reflective. Around this are concentric circles showing key elements of collaborators, modality, context, and purpose. Each of these is explored.
This work may support benchmarking for healthcare providers, researchers, policymakers, and educators across a breadth of professions to help improve communication in clinical practice. The framework will also help to identify areas across disciplines that are shared and potentially idiosyncratic for various professions to promote interprofessional recognition, education, and collaboration.
This framework is designed to start conversations, to form the foundation of a dialogue about the priorities and key considerations for developing teaching curricula, professional development, and research programs related to healthcare communication, providing a set of values specifically for the unique contexts of Australia and Aotearoa New Zealand. It can also be used to guide interdisciplinary healthcare professionals in advancing research, teaching, policy, and practice related to healthcare communication.
•There is a significant volume of work and engagement regarding healthcare communication across research, teaching, policy and practice in Australia and Aotearoa New Zealand.•This paper draws together interdisciplinary perspectives across these four areas into a framework.•This framework highlights core considerations in healthcare communication specifically relevant to those in Australia and Aotearoa New Zealand.•This framework is designed as a conversation starter to support collaboration, benchmarking, and strategic investment in healthcare communication.