The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-Generated Photos on Tourists’ Decision Making

• Published in: Journal of travel research Vol. 60; no. 1; pp. 31 - 46
• Main Authors: Marder, Ben, Erz, Antonia, Angell, Rob, Plangger, Kirk
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01-01-2021; SAGE PUBLICATIONS, INC
• Subjects: Consumer attitudes; Decision making; Tourism; Tourist attractions; review sites; aesthetics; user-generated content; online photography; social media
• ISSN: 0047-2875; 1552-6763
• DOI: 10.1177/0047287519895125

Tourists searching for information about destinations on online review sites are concurrently exposed to two different photograph aesthetics, professional (produced by destination managers) and amateur (generated by travelers). While the former is glossy and sharp, the latter is often grainy and overexposed. Although aesthetics are important factors in tourist decision making, the effects of the exposure to both types of photograph aesthetics remain largely unexamined. This research investigates how both types of aesthetics, either singularly or in combination, affect a destination’s visual appeal and tourists’ booking intentions through four controlled experiments (N = 1,282). Our results show that despite the “messy” beauty in amateur aesthetics, photos with professional aesthetics make a depicted destination appear more visually appealing, ultimately driving booking intentions. However, the negative effects of amateur aesthetics are mitigated when (1) viewed by risk-averse tourists, (2) presented alongside positive reviews, and (3) accompanied by a greater number of professional photos.