Improving the business process of reactive maintenance projects

This paper examines the business process of reactive maintenance projects and proposes an improvement through information technology. Among the major problems that have been revealed from the process analysis are getting the right problem for the right contractor, double handling of data entry and t...

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Bibliographic Details
Published in:	Facilities (Bradford, West Yorkshire, England) Vol. 20; no. 7/8; pp. 251 - 261
Main Authors:	Nita Ali, Kherun, Sun, Ming, Petley, Gary, Barrett, Peter
Format:	Journal Article
Language:	English
Published:	Bradford MCB UP Ltd 01-07-2002 Emerald Group Publishing Limited
Subjects:	Business analysis Case studies Contractors Employment Facilities management Failure Information Information technology Job descriptions Maintenance Management Preventive maintenance Repair & maintenance Studies Systems development Management Maintenance Information Business analysis Facilities management
Online Access:	Get full text
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