Improving the business process of reactive maintenance projects

• Published in: Facilities (Bradford, West Yorkshire, England) Vol. 20; no. 7/8; pp. 251 - 261
• Main Authors: Nita Ali, Kherun, Sun, Ming, Petley, Gary, Barrett, Peter
• Format: Journal Article
• Language: English
• Published: Bradford MCB UP Ltd 01-07-2002; Emerald Group Publishing Limited
• Subjects: Business analysis; Case studies; Contractors; Employment; Facilities management; Failure; Information; Information technology; Job descriptions; Maintenance; Management; Preventive maintenance; Repair & maintenance; Studies; Systems development; Management; Maintenance; Information; Business analysis; Facilities management
• ISSN: 0263-2772; 1758-7131
• DOI: 10.1108/02632770210435161

This paper examines the business process of reactive maintenance projects and proposes an improvement through information technology. Among the major problems that have been revealed from the process analysis are getting the right problem for the right contractor, double handling of data entry and transferring information. These are due to lack of knowledge sharing and poor communication between different parties. Based on these problems, several requirements are laid out and they are used as a basis to develop a prototype system named MoPMIT (More Productive Minor Construction through IT). The main aim of the system is to explore the use of Web-based technology to improve the managing of reactive maintenance projects. The system architecture and functional requirement of the MoPMIT system are well explained in this paper.