Assessment of ISO 9001: 2015 implementation: focus on risk management approach requirements compliance in an automotive company

• Published in: Total quality management & business excellence Vol. 32; no. 9-10; pp. 1147 - 1165
• Main Authors: Cagnin, Fernanda, Oliveira, Maria Celia de, Cauchick Miguel, Paulo Augusto
• Format: Journal Article
• Language: English
• Published: Abingdon Routledge 04-07-2021; Taylor & Francis Ltd
• Subjects: automotive sector; ISO 9001:2015; ISO standards; quality management system; risk; risk management
• ISSN: 1478-3363; 1478-3371
• DOI: 10.1080/14783363.2019.1677151

The ISO 9001: 2015 incorporated requirements for risk-management approach in its most recent version as part of the assured quality concept evolution. In this context, the research aims to analyse if an organisation has practices implemented to meet the requirements associated with the risk management to enable ISO 9001: 2015 implementation and certification. To accomplish this, a case-based research was adopted at an automotive company. The research results indicated that risk management approach is part of the culture at the analysed company and is already being addressed in some of the organisation's processes, among which are the product development process, supply chain management, and machine and equipment management. The paper also suggests a checklist for assessing the ISO 9001: 2015 risk management requirements compliance, which can be used as a framework for future research replication, including different segments of the industry, as well.