Information quality, trust, and risk perceptions in electronic data exchanges

• Published in: Decision Support Systems Vol. 54; no. 2; pp. 986 - 996
• Main Authors: Nicolaou, Andreas I., Ibrahim, Mohammed, van Heck, Eric
• Format: Journal Article
• Language: English
• Published: Amsterdam Elsevier B.V 01-01-2013; Elsevier; Elsevier Sequoia S.A
• Subjects: Applied sciences; Business; Competence-trust; Computer science; control theory; systems; Decision support systems; Design engineering; Electronic transaction performance; Electronics; Exact sciences and technology; Exchange; Exchange-risk; Firm modelling; Goodwill-trust; Information quality; Information science; Information sharing; Information systems; Information systems. Data bases; Intent to use; Memory organisation. Data processing; Operational research and scientific management; Operational research. Management science; Performance-risk; Risk assessment; Risk perception; Risk theory. Actuarial science; Software; Studies; Systems design; Trust; Uncertainty; Electronic transaction performance; Competence-trust; Intent to use; Information quality; Goodwill-trust; Exchange-risk; Performance-risk; Information system; Competitiveness; Cognition; Modeling; Quality assurance; Uncertain system; Confidence; Completeness; Empirical method; Risk perception; Systems theory; Transaction processing; Risk analysis; Design process; Completion; Organizational models; Know how; Firm management; Structural model; Information layout; Electronic data interchange; Firm cooperation; Information theory
• ISSN: 0167-9236; 1873-5797
• DOI: 10.1016/j.dss.2012.10.024

This study investigates the influence of information quality, trust and risk perceptions on the expected transaction performance of inter-organizational data exchanges and on the user intent to continue using the exchange. This study provides empirical evidence on the distinctive influences of information quality on competence-trust, goodwill-trust, exchange-risk and relationship-risk and how these different dimensions influence the intent to use inter-organizational data exchanges. As the performance of a data exchange may vary according to degree of successful completion of a specific transaction on the spot, this study also examines the extent to which expected transaction performance affects the model relationships. A survey is conducted to collect data from 221 business professionals. The study's hypothesized relationships are in general supported by the data and the resulting structural model proved to adequately represent the construct relationships. While these findings contribute to information system design theory, they also benefit professionals by providing insights as to how organizations can deal with the different types of uncertainties related to participating in electronic data exchanges. In addition, these findings help demonstrate the importance of interventions in the design of electronic data exchanges and the benefits expected by enhancing information quality in those settings.
► Influence of information quality on the intent to use inter-organizational exchanges ► Evidence on how information quality affects trust and risk in I-O exchanges ► We examine mechanisms of competence-trust and goodwill-trust. ► We examine mechanisms of performance-risk and exchange-risk in data exchanges. ► We examine mediation influence of transaction performance, novel in the model.