Managing e-government implementation in China: A process perspective

• Published in: Information & management Vol. 46; no. 4; pp. 203 - 212
• Main Authors: Chen, Adela J., Pan, Shan L., Zhang, Jinglong, Huang, Wayne Wei, Zhu, Simin
• Format: Journal Article
• Language: English
• Published: Kidlington Elsevier B.V 01-05-2009; Elsevier; Elsevier Sequoia S.A
• Subjects: Applied sciences; Computer science; control theory; systems; Computer systems and distributed systems. User interface; E-government; Electronic government; Exact sciences and technology; Information systems. Data bases; Memory organisation. Data processing; Modularity; Municipal government; Smart cards; Social security; Societal learning; Software; Studies; China; Shanghai China; Societal learning; Municipal government; Modularity; E-government; Civil service; Smart cards; Scale transformation; Modular system; Urban area; Modeling; Electronic government
• ISSN: 0378-7206; 1872-7530
• DOI: 10.1016/j.im.2009.02.002

Launching a municipality-wide e-government program is an extensive, meticulously planned initiative involving ambitious goals and large-scale operational transformation. This has been particularly true in Shanghai, an urban area, occupying approximately the same area as New York or London. Here we report on our study of a social security smart card project developed and now operating in Shanghai. From the perspectives of modularity and societal learning, this case study demonstrates how localized e-government efforts may be implemented throughout the tiers of the municipal government, to present an e-government model that can be diffused to other parts of the country.