An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification

An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification

The aim of this research is to analyse the dissatisfaction that ISO 9000 has created in small companies. Certification is only a guarantee that the company is using a quality management system according to a list of requisites and procedures. However, the benefits that have been attributed to ISO 90...

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Bibliographic Details
Published in:Total quality management & business excellence Vol. 17; no. 4; pp. 507 - 521
Main Authors: Alfonso Rodríguez-Escobar, Javier, Gonzalez-Benito, Javier, Rafael Martínez-Lorente, Angel
Format: Journal Article
Language:English
Published: Abingdon Routledge 01-05-2006
Taylor & Francis Ltd
Subjects:
certification benefits
ISO 9000 certification
Quality standards
Small business
small companies
Studies
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Summary:The aim of this research is to analyse the dissatisfaction that ISO 9000 has created in small companies. Certification is only a guarantee that the company is using a quality management system according to a list of requisites and procedures. However, the benefits that have been attributed to ISO 9000 have often been overstated, so that companies tend to generate high expectations that are difficult to realize completely. This idea is tested over a sample of 131 small certified companies in Spain. The effect of time on the achievement of advantages and the satisfaction of expectations from ISO 9000 is also tested.
ISSN:1478-3363
1478-3371
DOI:10.1080/14783360500528304