Symbolic and substantive legitimation: examining corporate commitments to sustainable development goal 12

• Published in: Journal of communication management (London, England) Vol. 28; no. 1; pp. 74 - 92
• Main Authors: Eng, Nicholas, Troy, Cassandra L.C., Bortree, Denise S.
• Format: Journal Article
• Language: English
• Published: London Emerald Publishing Limited 18-03-2024; Emerald Group Publishing Limited
• Subjects: Business communications; Climate change; Collaboration; Communication; Consumers; Consumption; Content analysis; Ethics; Purchasing; Qualitative analysis; Social responsibility; Supply chains; Sustainable development; Corporate social responsibility; Sustainability communication; Qualitative content analysis; Corporate communication; Legitimacy theory; SDG 12; Sustainable development goals
• ISSN: 1363-254X; 1478-0852
• DOI: 10.1108/JCOM-06-2022-0075

PurposeThe purpose of this paper is to assess online corporate communication around commitments to sustainable development goal (SDG) 12, sustainable production and consumption.Design/methodology/approachGuided by legitimacy theory, a qualitative directed content analysis was conducted on 13 companies' webpages (81 webpages, 78,947 words).FindingsCompanies broadly failed to communicate about all 11 SDG 12 targets, neglected to consistently address multiple stakeholder groups, missed opportunities to provide concrete evidence of progress and relied on a mix of substantive and symbolic legitimation strategies.Originality/valueSDG 12 has been under-researched and this paper is one of the first to offer an in-depth analysis of corporate communication regarding SDG 12.