The promise and perils of the balanced scorecard

There is lack of consensus as to what a balanced scorecard is. Many organizations develop a balanced scorecard without first developing a strategy map, from which key performance indicators (KPIs) for the balanced scorecard should be derived. In addition, many organizations confuse strategic KPIs, w...

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Bibliographic Details
Published in:	The Journal of Corporate Accounting & Finance Vol. 21; no. 3; pp. 19 - 28
Main Author:	Cokins, Gary
Format:	Journal Article Trade Publication Article
Language:	English
Published:	Hoboken Wiley Subscription Services, Inc., A Wiley Company 01-03-2010 Wiley Periodicals Inc
Subjects:	Balanced Scorecard Cost accounting United States > US
Online Access:	Get full text
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Summary:	There is lack of consensus as to what a balanced scorecard is. Many organizations develop a balanced scorecard without first developing a strategy map, from which key performance indicators (KPIs) for the balanced scorecard should be derived. In addition, many organizations confuse strategic KPIs, which belong in a balanced scorecard, with operational performance indicators (PIs), which belong in a dashboard. © 2010 Wiley Periodicals, Inc.
Bibliography:	istex:836827CF4EE380479AB5E711DF7F68018557C0FD ark:/67375/WNG-BKZ5XSN7-W ArticleID:JCAF20576
ISSN:	1044-8136 1097-0053
DOI:	10.1002/jcaf.20576