The influence of corporate social responsibility on impulse buying

• Published in: Management decision Vol. 62; no. 6; pp. 2002 - 2028
• Main Authors: Ullah, Shafqat, Jianjun, Zhu, Saif, Saad, Hayat, Khizar, Ali, Sharafat
• Format: Journal Article
• Language: English
• Published: London Emerald Publishing Limited 21-06-2024; Emerald Group Publishing Limited
• Subjects: Advertising; Consumers; Employees; Impulse buying; Influence; ISO standards; Job satisfaction; Perceptions; Retail stores; Social responsibility; Stakeholders; Interpretive structural modeling; Sustainable impulse buying behavior; Minitab; MICMAC approach; Corporate social responsibility ISO standards
• ISSN: 0025-1747; 1758-6070
• DOI: 10.1108/MD-07-2023-1238

PurposeCorporate social responsibility (CSR) ISO standards have been noted as an essential marketing strategy by which firms can achieve consumer trust while improving environmental, social, and quality factors. This study discloses the contextual relationship between CSR ISO standards and sustainable impulse buying behavior. This study also looks to uncover the CSR ISO driving and linkage factors that motivate consumers to make sustainable impulsive purchases.Design/methodology/approachThree distinct research methods were employed in this research. First, a consumer expert opinion-based Interpretive Structural Modeling (ISM) approach was adopted to reveal the contextual relationship between CSR ISO factors and sustainable impulse buying behavior. Secondly, Matrice Impacts Croises Multiplication Appliques Classement (MICMAC) was used to examine these factors' driving and dependent power. In addition, Minitab package software was also used to check the statistical validation of ISM-MICMAC results.FindingsThe results indicate that although environmentally responsible CSR ISO 14001, socially responsible CSR ISO 26000, and consumer perception of product quality CSR ISO 9001 standards contain strong driving power, their dependent power was weak. All these CSR ISO factors (14,001, 26,000, and 9001) strongly impact each other and sustainable impulse buying. Therefore, these three CSR ISO factors have been placed at the bottom of the ISM model. The CSR ISO 14020 standard (labeling of the product), knowledge of CSR ISO standards, consumer trust, and advertising about CSR ISO standards have been placed in the middle. The mentioned factors have intense driving and dependent power and are classified as linkage factors for sustainable impulse buying. Impulse buying behavior has weak driving and strong dependent power, yet this factor strongly depends on other CSR ISO factors. Hence, this factor is placed at the top of the ISM model. In addition, the Minitab package software results indicate that ISM-MICMAC results are statistically valid.Originality/valueTo the best of our knowledge, this research is unique and examines the influence of CSR ISO factors on sustainable impulse buying in the context of Pakistani consumers. Secondly, our study has thoroughly investigated several CSR ISO factors and allied these factors in the context of consumer buying behavior. Third, several CSR ISO factors and impulse buying behavior were examined using a mix of ISM-MICAC and Minitab methods. Thus, including these steps in our study has led to the development of a novel technique.