Smart supply chain and firm performance: the role of digital technologies

• Published in: Business process management journal Vol. 27; no. 5; pp. 1353 - 1372
• Main Author: AlMulhim, Abdullah Fahad
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 10-08-2021; Emerald Group Publishing Limited
• Subjects: Business models; Collaboration; Competition; Competitive advantage; Data collection; Developing countries; Digital technology; Digitization; Empirical analysis; Innovations; LDCs; Small business; Strategic management; Supply chain management; Supply chains; Transformations; Saudi Arabia; Saudi Arabia; Firm performance; Digital transformation; Smart technologies; SMEs; Digital supply chain
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/BPMJ-12-2020-0573

PurposeThis study aims to explore the impact of digital transformation on firm performance with the help of smart technologies.Design/methodology/approachThis study used a valid and well-structured survey to collect data from 460 respondents from 150 Small and medium-sized enterprises (SMEs) in Saudi Arabia. In order to analyze this data, SmartPLS software was used.FindingsThe empirical results of this study found that the digital transformation has no significant direct impact on firm performance. Therefore, in this situation, smart technologies play an important role in developing the link between digital transformation and firm performance.Originality/valueThis study contributes to the digital supply chain from SMEs' perspective by investigating the mediating role of smart technologies between digital transformation and firm performance.