Procurement 4.0: factors influencing the digitisation of procurement and supply chains

• Published in: Business process management journal Vol. 24; no. 4; pp. 965 - 984
• Main Authors: Bienhaus, Florian, Haddud, Abubaker
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 26-06-2018; Emerald Group Publishing Limited
• Subjects: Artificial intelligence; Automation; Big Data; Business models; Business process reengineering; Collaboration; Competition; Customer feedback; Data analysis; Decision making; Digitization; Efficiency; Enterprise resource planning; Industry 4.0; Internet of Things; Procurement management; Profitability; Purchasing; Radio frequency identification; Studies; Supply chain management; Supply chains; Task complexity; Procurement; Operations management; Supply chain management; Industry 4.0; Performance management; Information technology
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/BPMJ-06-2017-0139

Purpose
While digitisation is a key driver of the fourth industrial revolution (Industry 4.0); organisations have different approaches to deal with this topic to get a clearer picture of the opportunities and challenges concerning the digital transformation. The purpose of this paper is to identify the impact of digitisation on procurement and its role within the area of supply chain management. The research will also explore potential barriers to digitising procurement and supply chains and ways to overcome them. Finally, the significance of potential enabling technologies to the digitisation will also be examined.
Design/methodology/approach
A quantitative approached utilising an online survey was used to collect the primary data for this study. Data were collected from 414 participants directly involved with procurement or related business functions and work for different organisations in different industries. The survey included eight items about the impact of digitisation on organisational performance in the area of procurement and supply chains; ten items related to key barriers to digitisation of organisations and ways to overcome them; and seven items about enabling technologies to leverage procurement procedures and processes digitisation. All of these items utilised the Likert five-point level of agreement scale.
Findings
The findings indicate that digitisation of procurement process can yield several benefits including: supporting daily business and administrative tasks, supporting complex decision-making processes, procurement will become more focussed on strategic decisions and activities, procurement will become a strategic interface to support organisational efficiency, effectiveness, and profitability, and supporting the creation of new business models, products, and services. The authors were also able to confirm that there are barriers to digitising procurement process and supply chains and such barriers found in existing procedures, processes, capacities, and capabilities. Finally, the significance of a number of enabling technologies to the digitisation process was revealed.
Originality/value
To the best of the authors’ knowledge, this is the first study of its kind with participants located world-wide. Industry 4.0 as a topic had been explored within different business areas and functions but very limited research specifically explored potential impact, barriers, and enabling technologies of procurement 4.0. The results can be beneficial for organisations already implemented Industry 4.0 or planning to do so. The study can also benefit academic scholars interested in the researched topic, business professionals, organisations within different sectors, and any other party interested in understanding more the concept of procurement 4.0.