The application of chatbot on Vietnamese misgrant workers’ right protection in the implementation of new generation free trade agreements (FTAS)

• Published in: AI & society Vol. 38; no. 4; pp. 1771 - 1783
• Main Authors: Phan, Quoc Nguyen, Tseng, Chin-Chin, Thi Hoai Le, Thu, Nguyen, Thi Bich Ngoc
• Format: Journal Article
• Language: English
• Published: London Springer London 01-08-2023; Springer; Springer Nature B.V
• Subjects: Artificial Intelligence; Chatbots; Commercial treaties; Computer Science; Control; Engineering Economics; Free trade; Logistics; Manual workers; Marketing; Mechatronics; Methodology of the Social Sciences; Migrant labor; Migrant workers; Open Forum; Organization; Performing Arts; Qualitative analysis; Robotics; Search engines; Society; Trade agreements; Workers; New-generation free trade agreements (FTAs); Chatbot; Right protection; Trust; Vietnamese migrant workers
• ISSN: 0951-5666; 1435-5655
• DOI: 10.1007/s00146-022-01416-z

The accession and implementation of new generation free trade agreements bring numerous opportunities as well as challenges to Viet Nam, regarding trade, labor and investment. The increasing number of workers abroad puts a pressure on Vietnamese government to support them in new working cultures and environments. The application of chatbot, which has been known to help certain vulnerable groups such as patients, women and migrants could be one of the tools to support Vietnamese migrant workers by providing immediate information, network connection and consultation. Analyzing the results of the qualitative interviews with 11 migrant workers and the group discussion with two sections from three public social media groups and three active informants, the article argues that migrant workers as a vulnerable group who are supposed to be promising users of chatbot due to their great demand and needs, may have a complicated form of trust and expectation in chatbot.