The client's perspective on (experiences of) psychotherapy: A practice friendly review

• Published in: Journal of clinical psychology Vol. 73; no. 11; pp. 1556 - 1567
• Main Authors: Timulak, Ladislav, Keogh, Daragh
• Format: Journal Article
• Language: English
• Published: United States Wiley Periodicals Inc 01-11-2017
• Subjects: clients’ experiences; clients’ perspectives; Humans; process research; Professional-Patient Relations; Psychotherapy; Psychotherapy - methods; Psychotherapy - standards; qualitative research; clients’ experiences; qualitative research; process research; clients’ perspectives
• ISSN: 0021-9762; 1097-4679
• DOI: 10.1002/jclp.22532

Recent decades have seen a significant increase in the number of studies exploring client perspectives on, and experiences of, psychotherapy. The present article provides a practice friendly overview of this research, identifying common domains of inquiry, and providing examples of findings relevant to practitioners. Research in this area can be categorized in terms of the client's perspective pertaining to theoretical constructs, studies of client satisfaction, and qualitative studies that are either open‐ended or explore specific aspects of client experiences. Examples of this latter category include studies looking at distinct processes (e.g., self‐disclosure), particular theoretical constructs (e.g., therapeutic alliance), helpful versus unhelpful aspects of therapy, and significant events. Research suggests that therapist willingness to seek client perspectives, openness to hear what clients have to say, nondefensiveness in the face of negative feedback, and ability to modulate actions accordingly are all likely to contribute to stronger relationships with clients and stronger collaboration, correspondingly contributing to stronger therapeutic outcomes.