Assessment of Service Desk Quality at an Academic Health Sciences Library

Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented a...

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Bibliographic Details
Published in:	Medical reference services quarterly Vol. 35; no. 3; pp. 285 - 293
Main Authors:	Blevins, Amy E., DeBerg, Jennifer, Kiscaden, Elizabeth
Format:	Journal Article
Language:	English
Published:	United States Routledge 02-07-2016 Taylor & Francis Ltd
Subjects:	Academic health sciences libraries Academic libraries assessment Health administration Health sciences Information Services - standards Librarians Libraries, Medical Library Science Library Services Medical libraries quality of service service desks assessment quality of service service desks Academic health sciences libraries
Online Access:	Get full text
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Summary:	Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the assessment process used and lessons learned during the project.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	0276-3869 1540-9597
DOI:	10.1080/02763869.2016.1189782