A semantic repository approach to improve the government to business relationship

• Published in: Data & knowledge engineering Vol. 65; no. 3; pp. 485 - 511
• Main Authors: Palmonari, Matteo, Viscusi, Gianluigi, Batini, Carlo
• Format: Journal Article
• Language: English
• Published: Elsevier B.V 01-06-2008
• Subjects: Business process; Government to business interaction; Quality of service; Service; Value; Business process; Value; Service; Quality of service; Government to business interaction
• ISSN: 0169-023X; 1872-6933; 1872-6933
• DOI: 10.1016/j.datak.2008.01.001

A major objective in business interactions consists in enhancing the business perspective over service provision by developing strategies and tools to provide support in the selection of services according to the value they have for businesses. This means providing a way to determine the value of services according to specific business criteria, and conceive technologies that support the sharing of knowledge involved in service provision. In this paper we present an approach based on semantic repositories. The repository enables a business perspective over service provision, based on the association between services and business processes, and is related to the problem of supporting businesses in the value-driven service selection. This perspective is addressed in the paper by exploiting expressive semantic representations and reasoning. An ontology for representing relevant semantic properties of services and processes is provided, and an algorithm for value-based service selection is presented. Two real life case studies show the effectiveness of the approach.