Influencing the follower behavior: the role of homophily and perceived usefulness, credibility and enjoyability of travel content

• Published in: Journal of hospitality and tourism insights (Online) Vol. 7; no. 2; pp. 1091 - 1110
• Main Author: Machado Carvalho, Maria Amélia
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Group Publishing Limited 30-04-2024
• Subjects: Attitudes; Behavior; Communication; Consumers; Credibility; Decision making; Influence; Influencer marketing; Perceptions; Social networks; Tourism; Travel
• ISSN: 2514-9792; 2514-9806
• DOI: 10.1108/JHTI-09-2023-0648

PurposeThe study examines how the three dimensions of homophily (attitude, background, and value) influence the perceived usefulness, credibility, and enjoyability of travel content and follower behavior (i.e. willingness to search for more information and intention to visit the destination and purchase the tourism product). Likewise, the study investigates how content perception influences follower behavior.Design/methodology/approachA sample of 621 Instagram users from generations Y and Z who follow at least one travel influencer and intend to travel in the next twelve months was collected through an online survey. Partial least squares structural equation modeling was adopted to examine the data.FindingsAttitudinal homophily influences follower behavior, value homophily impacts content perception, and background homophily has a counterproductive effect. Likewise, content perceived as useful and credible induces the intention to visit and purchase the tourism product.Research limitations/implicationsThe generalization of the results must be performed with care, as the context of analysis is limited to a social platform and only includes Portuguese individuals.Practical implicationsThe findings help managers better understand which homophily cues influence content perception and maximize influencer persuasion. Based on the results, they can better decide which travel influencers should endorse their tourism products.Originality/valueResearch on homophily has neglected the multidimensionality of the concept and its analysis in the tourism context. By using a consolidated approach to homophily, content perception, and follower behavior, this study contributes to the tourism marketing literature and expands influencer marketing research.