The role of corporate credibility and bandwagon cues in sponsored social media advertising

• Published in: Corporate communications Vol. 25; no. 3; pp. 495 - 513
• Main Authors: Li, Ruobing, Vafeiadis, Michail, Xiao, Anli, Yang, Guolan
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 03-08-2020; Emerald Group Publishing Limited
• Subjects: Advertising; Attitudes; Between-subjects design; Business communications; Consumer behavior; Consumers; Credibility; Decision making; Digital media; Scandals; Social networks; Corporate credibility; Social media advertising; Bandwagon effects; Emotions
• ISSN: 1356-3289; 1758-6046
• DOI: 10.1108/CCIJ-09-2019-0108

PurposeSponsored social media content is one of the advertising strategies that companies implement so that ads appear as native to the delivery platform without making consumers feel that they are directly targeted. Hence, the current study examines whether prominently featuring corporate information on social media ads affects how consumers perceive them. It also investigates whether an ad's evaluation metrics on Twitter (e.g. number of likes/comments) influence its persuasiveness and consumers' behavioral intentions towards the sponsoring company. Underlying cognitive and affective mechanisms through which sponsored content operates are also investigated.Design/methodology/approachA 2 (corporate credibility: low vs high) by 2 (bandwagon cues: low vs high) between-subjects experiment was conducted.FindingsThe findings showed that corporate credibility and bandwagon cues can influence social media ad effectiveness. Sponsored content from high-credibility companies – evoked more favorable attitudes and behavioral intentions – is perceived as less intrusive, and elicits less anger than equivalent posts from low-credibility companies. Furthermore, it was found that bandwagon cues work via different pathways. For high-credibility corporations, a high number of bandwagon cues improved ad persuasiveness by mitigating consumers' anger towards intrusive sponsored content. Conversely, for low-credibility corporations high bandwagon cues enhanced ad persuasiveness, and this triggered more positive attitudes towards it.Originality/valueThis paper is the first to test corporate credibility and bandwagon effects in social media ads, while also exploring consumers' cognitive and affective responses to sponsored content. Implications for how companies with varying popularity levels should promote products on social media are discussed.