Employee-fit and turnover intentions: The role of job engagement and psychological contract violation in the hospitality industry

• Published in: Journal of hospitality and tourism management Vol. 49; pp. 385 - 395
• Main Authors: Saleem, Sharjeel, Rasheed, Muhammad Imran, Malik, Mehwish, Okumus, Fevzi
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01-12-2021
• Subjects: Employee engagement; Hospitality industry; P-J fit; Psychological contract violations; P–O fit; Turnover intention; P-J fit; Turnover intention; Psychological contract violations; P–O fit; Employee engagement; Hospitality industry
• ISSN: 1447-6770; 1447-6770
• DOI: 10.1016/j.jhtm.2021.10.009

The primary goal of this study is to develop and test a comprehensive model concerning the association between employee-fit and turnover intention (TI) in the hospitality industry. A multi-wave survey was conducted in the metropolitan cities of Pakistan to collect data from 362 frontline hotel industry employees. The findings reveal that person-organization (P–O) fit and person-job (P-J) fit are negatively associated with employee TI in the hospitality industry, while employee engagement plays the underlying mediating role in these relationships. In addition, the psychological contract violation (PCV) has been found as a boundary condition to our proposed linear relationships such that the indirect effects of P–O fit and P-J fit on employee TI are weaker for the employees having high PCV. Theoretical and practical implications for the hospitality industry as well as limitations and future research directions have been discussed.