Information searching in cultural heritage archives: a user study

• Published in: Journal of documentation Vol. 80; no. 4; pp. 978 - 1002
• Main Authors: Borlund, Pia, Pharo, Nils, Liu, Ying-Hsang
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 26-06-2024; Emerald Group Publishing Limited
• Subjects: Archives; Archives & records; Archivists; Audiovisual Aids; Audiovisual material; Audiovisual materials; Biblioteks- och informationsvetenskap; Complexity; Computer Science with specialization in Human-Computer Interaction; Cultural Background; Cultural heritage; Cultural resources; Data collection; Datavetenskap med inriktning mot människa-datorinteraktion; Expertise; Historians; Human-Computer Interaction; Information Needs; Information Retrieval; Information Science Education; information searching; Information Seeking; Information seeking behavior; Information Systems; Informationssystem; Intelligence; Interviews; Knowledge; Libraries; Library and Information Science; Literacy; Literature reviews; Local History; Människa-dator interaktion; Questionnaires; Research projects; Researchers; Search methods; Search strategies; User groups; User needs; User Needs (Information); user studies; United Kingdom > UK; France; Netherlands; Audiovisual material; Cultural heritage; Archives; Information searching; User studies
• ISSN: 0022-0418; 1758-7379; 1758-7379
• DOI: 10.1108/JD-06-2023-0120

PurposeThe PICCH research project contributes to opening a dialogue between cultural heritage archives and users. Hence, the users are identified and their information needs, the search strategies they apply and the search challenges they experience are uncovered.Design/methodology/approachA combination of questionnaires and interviews is used for collection of data. Questionnaire data were collected from users of three different audiovisual archives. Semi-structured interviews were conducted with two user groups: (1) scholars searching information for research projects and (2) archivists who perform their own scholarly work and search information on behalf of others.FindingsThe questionnaire results show that the archive users mainly have an academic background. Hence, scholars and archivists constitute the target group for in-depth interviews. The interviews reveal that their information needs are multi-faceted and match the information need typology by Ingwersen. The scholars mainly apply collection-specific search strategies but have in common primarily doing keyword searching, which they typically plan in advance. The archivists do less planning owing to their knowledge of the collections. All interviewees demonstrate domain knowledge, archival intelligence and artefactual literacy in their use and mastering of the archives. The search challenges they experience can be characterised as search system complexity challenges, material challenges and metadata challenges.Originality/valueThe paper provides a rare insight into the complexity of the search situation of cultural heritage archives, and the users’ multi-facetted information needs and hence contributes to the dialogue between the archives and the users.