A review of patient satisfaction: 2. Dental patient satisfaction: an appraisal of recent literature

This paper examines the way patient satisfaction is perceived in the dental literature. The majority of studies carried out since the early 1980s concentrate on patient perceptions of various service quality attributes and the role that sociodemographic variables play in determining satisfaction. Re...

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Bibliographic Details
Published in:	British dental journal Vol. 186; no. 4 Spec No; pp. 166 - 170
Main Authors:	Newsome, P R, Wright, G H
Format:	Journal Article
Language:	English
Published:	England 27-02-1999
Subjects:	Attitude to Health Clinical Competence Demography Dental Care - economics Dental Care - organization & administration Dental Care - standards Dentist-Patient Relations Dentistry Humans Patient Satisfaction Quality of Health Care Socioeconomic Factors
Online Access:	Get full text
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Summary:	This paper examines the way patient satisfaction is perceived in the dental literature. The majority of studies carried out since the early 1980s concentrate on patient perceptions of various service quality attributes and the role that sociodemographic variables play in determining satisfaction. Recent work concerning attribution theory suggests that two concepts, duty and culpability, may be central to explaining this process.
Bibliography:	ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-3 content type line 23 ObjectType-Review-1
ISSN:	0007-0610 1476-5373
DOI:	10.1038/sj.bdj.4800053