The digital age is transforming job descriptions, especially for CEOs

• Published in: Strategy & leadership Vol. 49; no. 5; pp. 8 - 15
• Main Author: Denning, Stephen
• Format: Journal Article
• Language: English
• Published: Chicago Emerald Publishing Limited 04-11-2021; Emerald Group Publishing Limited
• Subjects: Bureaucracy; Business models; Business operations; Customers; Employment; Innovations; Job descriptions; Leadership; Nadella, Satya; Teams; User experience
• ISSN: 1087-8572; 1758-9568
• DOI: 10.1108/SL-09-2021-0090

Purpose
To implement a customer-centric vision in the digital era requires leadership that champions principles, processes and practices that promote customer value and corporate agility.
Design/methodology/approach
In the digital age organization the CEO’s job description, and those of all the leadership team, will require radical redesign.
Findings
A successful digital-age CEO is an entrepreneur with a passion for creating new value for customers and a preoccupation with strategic agility and discerning new business opportunities.
Practical/implications
Perhaps the most critical feature of digital-era CEOs’ jobs is their focus on the continuous creation of new businesses.
Originality/value
A successful digital-age CEO is an entrepreneur with a passion for creating new value for customers and a preoccupation with strategic agility and discerning new business opportunities.