Évaluation de la satisfaction des patients dans le service de cardiologie du CHU Yalgado Ouedraogo

• Published in: The Pan African medical journal Vol. 28; no. 267
• Main Authors: Yameogo, Aristide Relwendé, Millogo, Georges Rosario Christian, Palm, Arlette Flore, Bamouni, Joel, Mandi, Germain Dagaboué, Kologo, Jonas Koudougou, Samadoulougou, André Koudnoaga, Zabsonre, Patrice
• Format: Journal Article
• Language: English
• Published: The African Field Epidemiology Network 27-11-2017; The Pan African Medical Journal
• Subjects: burkina faso; cardiologie; patients; satisfaction; évaluation
• ISSN: 1937-8688; 1937-8688
• DOI: 10.11604/pamj.2017.28.267.13288

INTRODUCTION: Patient satisfaction is an important component of care quality evaluation. Patients are now partners of their care with doctors. This new relationship deserves to be evaluated. The objective of our study was to assess the satisfaction of patients hospitalized in the Department of Cardiology of the University Hospital Yalgado Ouédraogo. METHODES: this was a one-way, cross-sectional descriptive study of all hospitalized patients from January 1 to June 30, 2014. The SAPHORA questionnaire adapted to our context was administered for this study. Scores and satisfaction rates were calculated based on studied parameters. RESULTATS: during our study period, we collected 235 patients. The average hospital stay was approximately 10 days. We noted 125 (53.2%) male subjects either sex ratio was 1.1. Thirty-two percent (n = 75) of the patients were out of school. Civil servants accounted for 24.3% (n = 57) of our study population. The average age of our sample was 50.7 years. Patients over 65 years of age accounted for 25.6% of the population. Patients came from medical emergencies in 113 cases (48.1%). Twenty-one patients (8.9%) had a history of hospitalization in the cardiology department. The dilated cardiomyopathy was the diagnosis noted in hospitalization in 75 (32%) of the cases. The overall satisfaction score of patients in the inpatient unit in the cardiology department was 78.3%. The satisfaction score of the reception was 68.1% and that of the comfort of the patient 65.8%. The score for care quality and organization of discharge were 84.7% and 84.5%, respectively. Suggestions for patient improvement included comfort in 99 (42.1%) and staff identification in 176 (74.9%) of the cases. CONCLUSION: assessment of satisfaction is infrequent in our country. It is increasingly common in Western countries with common and validated tools. It is an important aspect that our hospitals must register for a quality approach to accreditation.