QUALITY ASSESSMENT ABOUT STANDARDS FOR WELLNESS SERVICES AND CERTIFIED SKILLS OF SPECIALIZED STAFF

• Published in: Trakia journal of sciences Vol. 17; no. 2; pp. 143 - 149
• Main Author: Dimitrova, B.
• Format: Journal Article
• Language: English
• Published: Trakia University 01-06-2019
• Subjects: niche tourism; range scale; staff education; wellness culture; wellness services
• ISSN: 1312-1723; 1313-3551
• DOI: 10.15547/tjs.2019.02.007

PURPOSE: The aim of this study was to establish the quality assessment about standards for Wellness services and certified skills of specialized staff in the Bulgarian niche tourism by setting out a range scale by significance on the base of scientific indicators.
METHODS: During the period of March-June 2017 a Psychometric measurement of experts' point of view was conducted among Bulgarian professionals from various Wellness & SPA & Thalasso centres: employers, executives, investors, entrepreneurs, managers, executives and students from specific programs in the field. The experts' opinions were measured by an adapted version of the Survey Questionnaire for online use with Google Drive tools.
RESULTS: The psychometric measurement results on the meanings of numbers (through the order for A-fixed question by-X of B-number of questions) placed on all questions asked. We obtain a range scale for ranking the relative significance of the studied properties for the quality services and centres in the Bulgarian Niche tourism.
CONCLUSIONS: The results in our study are in support of the needed action plan in co-partnership between the Bulgarian Institutions, professional and non-governmental organisation for developing and adopting new state standards; setting requirements for categorization of Wellness & SPAs and quality assessment not only for the facilities, but for the applied procedures and services; and also providing certification for the specialized staff according to the European qualification framework for all levels – starting from secondary and finishing at “Doctoral degree (PhD)”.