A framework to evaluate the viability of robotic process automation for business process activities

• Main Authors: Wellmann, Christian, Stierle, Matthias, Dunzer, Sebastian, Matzner, Martin
• Format: Journal Article
• Language: English
• Published: 09-09-2020
• Subjects: Computer Science - Software Engineering
• DOI: 10.48550/arxiv.2007.10900

Business Process Management: Blockchain and Robotic Process
Automation Forum. BPM 2020 Robotic process automation (RPA) is a technology for centralized automation
of business processes. RPA automates user interaction with graphical user
interfaces, whereby it promises efficiency gains and a reduction of human
negligence during process execution. To harness these benefits, organizations
face the challenge of classifying process activities as viable automation
candidates for RPA. Therefore, this work aims to support practitioners in
evaluating RPA automation candidates. We design a framework that consists of
thirteen criteria grouped into five perspectives which offer different
evaluation aspects. These criteria leverage a profound understanding of the
process step. We demonstrate and evaluate the framework by applying it to a
real-life data set.