Consumer satisfaction with mental health treatment

Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is foun...

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Bibliographic Details
Published in:	Psychological bulletin Vol. 91; no. 2; pp. 244 - 259
Main Author:	Lebow, Jay
Format:	Journal Article
Language:	English
Published:	United States American Psychological Association 01-03-1982 American Psychological Association, etc
Subjects:	BIBLIOGRAPHY Client Attitudes Community Mental Health Services Consumer Attitudes Consumer Behavior Human Humans Literature Review Mental Disorders - therapy MENTAL HEALTH AND/OR ILLNESS Mental Health Program Evaluation Mental Health Services METHODOLOGICAL CONCEPTS Methodology PERSONALITY AND HUMAN NATURE Satisfaction TREATMENT
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Summary:	Reviews literature on the evaluation of consumer satisfaction with mental health treatment. The methods of assessing consumer satisfaction, methodological issues in studies assessing satisfaction, results of the studies, and the value of consumer evaluation are discussed. Consumer evaluation is found to be a useful though flawed method of assessing services. It is concluded that consumer evaluation should be included in a multimethod treatment evaluation. (3 p ref)
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	0033-2909 1939-1455
DOI:	10.1037/0033-2909.91.2.244